Support & Maintenance

Help Desk
We take customer support very seriously  because once your SAP Business One system is running live, it  will undoubtedly become an essential, if not mission critical tool within your business; So, for your peace of mind Signum provide a dedicated Help Desk service which our customers can contact via telephone, web or email.

Whatever the nature of the problem or query our Help Desk is there to help.   

Each support call is logged by our Help Desk operators who will manage the call through to its successful closure. The very latest tools are used to allow our staff to share your PC screen and keyboard for remote diagnosis and user instruction. In addition our team has direct links to SAP’s global support staff for technical backup.  

Help Desk Plus…
Unlike may of our competitors, we offer more than just a Help Desk.
We believe that after going live on a new system it is sometimes be better to talk to the person who knows your system the best, especially where queries may be related to the way your particular system has been implemented, so during the first 6 months from going live you also have a direct line to your implementation consultant, for personalised help and guidance.

Software Maintenance
SAP investment millions of pounds per annum in product development. Each year they release functionality enhancements to keep SAP Business One at the forefront of business software technology, ensuring the software continues to keep pace with market demands and ahead of its competitors. For customers with a valid support & maintenance contract in place, all such enhancements free of charge.